SHIPPING & RETURNS
COVID-19 AND IT’S IMPACT ON DELIVERIES
A number of our courier partners are experiencing high demand, resulting in some longer than expected delivery times. Our distribution team is working hard to ensure that you receive your order when required or as close to that time as we can.
CONTACT-FREE COLLECTION AND DELIVERY
Our courier partners are now practicing a contact-free collection and delivery process, whereby all orders will be collected or delivered without the need of a signature. Drivers will instead request the customer’s name as proof of either collection or delivery.
Furthermore, drivers are also adhering to social distancing measures at all times.
We work hard to ensure we quickly pack and dispatch your orders. We ship all orders from our suppliers warehouses across Australia, so in most metro* areas you can expect your order within 3-5 business days.
Outside of these areas, you should receive your order between 7-10 days after the time of dispatch. On occasions, the stock may be dispatched from an interstate warehouse, and may impact the delivery time of your order.
We deliver to most residential and business addresses across Australia. However, there are a small number of remote locations that we are unable to service. Infustion is unable to deliver to PO Box or Locker addresses.
* The metro delivery zone is a 40km radius surrounding the following cities: Sydney, Melbourne, Adelaide, Canberra, Brisbane and the Gold Coast
RETURN & EXCHANGE POLICY
At Infusion Solutions, we want your purchasing experience with us to be a pleasant one – this is why we’ve made our returns policy as simple as possible. If for some reason things don’t go to plan, we have a dedicated customer support team available to make things right again!
DAMAGED OR FAULTY ITEMS OR CONSUMER GUARANTEE ISSUES
If you receive a damaged product or have a consumer guarantee issue, please contact our customer support team and have your order number available and we will work with you to resolve the issue.
RETURNS AND CREDITS FOR CHANGE OF MIND
If you would like to return a product because you have changed your mind, please contact our customer support team as soon as possible. We are happy to provide a credit note for the value of the price paid for the product if:
the product is returned with proof of purchase within 10 days from delivery; and
the product is unopened and in original condition (including packaging). We will not accept returns of products that appear worn, used or damaged, or altered in any way.
All returns "change of Mind" will incurs a 25% restocking fee.
You are responsible for the cost of returning the product.